Frequently Asked Questions

How do I place an order?
Choose the products you want, add them to your cart, and complete checkout.

Can I change or cancel my order?
Contact us as soon as possible. We’ll try to help, but changes may not be possible after your order has been dispatched.

How can I pay?
The available payment methods are shown securely at checkout.

Where do you deliver?
We deliver across South Africa using The Courier Guy.

How much is delivery?
Delivery is R99 for orders under R750. Orders of R750 or more qualify for free standard delivery.

How long does delivery take?
Delivery usually takes 3–5 business days after dispatch. This does not include the time needed to process your order.

Can remote-area surcharges apply?
Yes. The Courier Guy may charge extra for some remote or outlying areas. We’ll contact you if this applies to your address.

Why do you need my phone number?
The courier needs a valid mobile number for delivery updates and tracking notifications.

How do I track my order?
You’ll receive tracking details by email once your order has been dispatched.

What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and photos of the item and packaging.

What if I entered the wrong address?
Contact us immediately. Address changes may not be possible after dispatch and could result in extra courier charges.

What is your return policy?
Please read our Return and refund policy for the full details.

How do I contact LWKey?
Use our Contact page and include your order number if you’re asking about an existing order.