Frequently Asked Questions

Ordering

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. We accept all major payment methods.

Can I change or cancel my order?

Please contact us as soon as possible at our Contact page. We'll do our best to assist before your order is dispatched.

Shipping & Delivery

Where do you deliver?

We deliver nationwide across South Africa via courier. Locker delivery options (PUDO) are also available at checkout.

How long does delivery take?

Standard delivery typically takes 3–7 business days depending on your location. Remote areas may take slightly longer.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for items in their original, unused condition. Please visit our Contact page to initiate a return.

What if my item arrives damaged?

Contact us immediately with photos of the damage and we'll arrange a replacement or refund.

Products

Are your products genuine?

Yes, all products sold on LWKey are genuine and sourced from reputable suppliers.

Do you restock sold-out items?

We do our best to restock popular items. You can contact us to ask about specific products.